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Terms & Conditions

Terms & Conditions

Effective Date: [Insert Date]

Welcome to Heritage Park | Crystal Lagoon Siem Reap. By accessing our website, purchasing tickets, booking activities, or using any of our facilities and services, you agree to comply with the following Terms & Conditions. Please read them carefully before visiting or making a reservation.

1. Acceptance of Terms

By entering Heritage Park or using our services, you acknowledge that you have read, understood, and agreed to these Terms & Conditions. If you do not agree with any part of these terms, please do not use our services.

2. Admission & Tickets

  • All guests must present a valid ticket or booking confirmation upon entry.

  • Tickets are non-transferable unless otherwise stated.

  • Lost, stolen, or damaged tickets may not be replaced.

  • Heritage Park reserves the right to refuse admission in accordance with applicable laws and park policies.

3. Operating Hours

Operating hours may change due to weather conditions, maintenance, special events, or other unforeseen circumstances. Guests are encouraged to check the latest schedule before visiting.

4. Safety Rules

The safety of our guests is our highest priority.

  • Guests must follow all safety instructions provided by park staff.

  • Children must be supervised by a responsible adult at all times.

  • Guests must comply with all posted signs, warnings, and operational guidelines.

  • Heritage Park reserves the right to deny access to attractions if safety requirements are not met.

5. Water Activities

Guests participating in water activities agree to:

  • Wear appropriate swimwear.

  • Follow all lifeguard instructions.

  • Use life jackets where required.

  • Avoid running, diving in restricted areas, or engaging in unsafe behavior.

  • Participate at their own risk while following all safety regulations.

6. Guest Conduct

Guests are expected to behave respectfully toward other visitors and staff.
The following are strictly prohibited:

  • Violence, harassment, or abusive behavior.

  • Illegal activities.

  • Bringing dangerous weapons or hazardous materials.

  • Vandalism or damage to park property.

  • Excessive intoxication or disruptive conduct.

Guests violating these rules may be removed from the park without refund.

7. Food & Beverage

Outside food and beverages may be restricted unless otherwise permitted by park management. Guests with dietary or medical requirements should contact customer service before their visit.

8. Photography & Media

Guests may take photographs and videos for personal use.
Commercial photography, filming, drone operation, or media production requires prior written approval from Heritage Park management.

By entering the park, guests acknowledge that photographs or videos may be taken for promotional purposes. If you prefer not to appear in promotional materials, please notify our staff.

9. Personal Property

Guests are responsible for their own personal belongings.
Heritage Park is not liable for lost, stolen, or damaged personal items.

10. Health & Medical Conditions

Guests with medical conditions, heart problems, pregnancy, or physical limitations should carefully assess whether activities are suitable for them and consult a medical professional if necessary.

11. Weather & Force Majeure

Certain attractions may be temporarily closed due to severe weather, maintenance, government directives, or other circumstances beyond our control. Heritage Park reserves the right to modify operations without prior notice.

12. Refund & Cancellation Policy

  • Tickets are generally non-refundable unless required by law or otherwise stated.

  • Rescheduling may be permitted subject to availability and management approval.

  • Refunds for cancelled events or park closures will be handled according to the applicable refund policy.

13. Liability

While Heritage Park takes every reasonable measure to ensure guest safety, visitors assume responsibility for participating in activities. Heritage Park shall not be liable for injuries, losses, or damages resulting from misuse of facilities, failure to follow safety instructions, negligence by guests, or circumstances beyond our reasonable control.

14. Privacy

Personal information collected during bookings or customer interactions will be handled responsibly and used only for operational, customer service, and legal purposes in accordance with our Privacy Policy.

15. Intellectual Property

All logos, trademarks, website content, photographs, graphics, and other intellectual property remain the property of Heritage Park and may not be copied or reproduced without written permission.

16. Amendments

Heritage Park reserves the right to modify these Terms & Conditions at any time. Updated versions will be published on our official website and become effective upon publication.

17. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of the Kingdom of Cambodia.

18. Contact Us

For questions regarding these Terms & Conditions, please contact our Customer Service team through our official website, email, or customer support channels.